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Returning Patients

Reception(Patient registration)

Returning patients without an appointment

  1. Go to the department you need to consult with directly and present your shinryo-ken(patient registration card) at the reception desk of the department.
  2. Receive your Gairai Passport(Outpatient's Passport) and wait in the waiting area of the department.

Revisiting patients with appointments

  1. Put your shinryo-ken(patient registration card) into the revisiting patient reception machine.
  2. Take the printed Outpatient's Passport printed out from the reception machine and wait in the waiting area of the department you need to go to.

※Service from the machines is available from 7:30 am.
Revisiting patient reception machines are installed near the Checkout Counter and in the lobby of the South Entrance.

※Gairai Passport(Outpatient's Passport) is a paper on which your waiting number, information of the department you will consult with and the places where your examinations will take place are recorded. The paper needs to be submitted at the Check-out Counter. Please keep it with you until you have finished paying.

Calling patients in waiting area

Patients will be called by displaying the patient's waiting number on screen in the waiting area of each department. When your number is displayed on a display board, please come into the consultation room with your Outpatient's Passport.

※In principle, we do not call out patients' names except for patients at Ophthalmology or in cases where we absolutely need to.
Please confirm if the number printed on your Outpatient's Passport is displayed on the number display board.

Consultation Room

According to the symptoms and the condition of the patient, the doctor will give instructions concerning medication and examinations, which will be input and recorded in a computer.
The doctor will take care of the booking of your follow-up consultation. Your appointment will be printed on the bills.

Reception of Examinations

For patients who need to have an X-ray taken, an ultrasonic examination (both on the basement floor), or a blood test (at the Central Examination Room), numbered tickets will be given at the reception desk of each examination room. When your number is displayed on the electronic display board, please go into the examination room.

Check-out Counter

  1. After receiving medical care or being examined, please submit your Outpatient's Passport at the Check-out Counter, either on the ground floor or the second floor.
  2. An accountant will give you an invoice attached to a medicine ticket and reservation sheet. Please submit the bill at the Cashier.


When your medicine is ready at the Pharmacy, the number printed on your medicine ticket will be displayed on the electronic board.
※You should talk to the doctor during your consultation, if you wish to get your medicine at an external pharmacy.